Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• Once an order has been shipped, cancellation is not allowed.
• Customers should contact AxploreX as soon as possible if they want to request cancellation.

2. Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused and in its original packaging.
• The product should be returned in a condition suitable for inspection and resale, subject to applicable return conditions.
• Customers should contact us within the applicable return period before sending a product back.

3. Refunds

• Refunds will be processed within 5–7 working days after the returned product has been received and inspected.
• Approved refunds will generally be credited to the original payment method.
• The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

4. Non-Returnable Items

The following products may not be eligible for return:

• Used products.
• Products damaged due to misuse, improper handling or normal wear and tear.
• Products returned without the required original packaging or accessories where these are required.

5. Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact AxploreX within 48 hours of delivery.

Customers may be asked to provide photographs or video showing the product, packaging and the issue so that the order can be reviewed.

6. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping may be paid by the customer unless the product is defective, damaged or incorrectly supplied, subject to verification.

7. Refund Process

Once an eligible returned product is received, AxploreX may inspect the product to verify that it meets the applicable return conditions.

If the return is approved, the refund will be initiated according to the applicable payment method.

Customers should retain the return shipment or courier information until the return process has been completed.

8. Customer Responsibility

• Provide accurate order and contact information.
• Follow the applicable return instructions.
• Package returned products appropriately to reduce the risk of damage during return shipping.
• Contact AxploreX within the applicable time period when reporting an issue.

9. Changes to This Policy

AxploreX may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, return process or applicable requirements.

The updated version will be published on this page with a revised update date.

10. Contact Us

If you have questions about cancellation, returns, refunds or a damaged or incorrect product, please contact AxploreX using the details below.