Refund & Return Policy

At Axplorex, we strive to ensure your complete satisfaction with our Bike accessories. If you are not satisfied, this policy outlines the terms for refunds and returns.

1. Eligibility for Refunds & Returns

• Refunds apply only to physical goods purchased directly from Axplorex.

• To be eligible, requests must be made within 7 days of purchase .

• Products must be unused, in original packaging, and accompanied by proof of purchase.

(Note: Custom or downloadable products may not be eligible—specify exceptions here.)

2. How to Request a Refund or Return

1. Contact Us

   • Email: [refunds@axplorex.com]

   • Phone: +91 – 82838 38275

   • Include: Order number, product details, and reason for return.

2. Return Shipping (If Applicable)

   • For physical products, customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

3. Processing Time

   • Refunds are credited within 7 business days after we receive and inspect the returned item.

3. Refund Methods

• Refunds will be issued to the original payment method.

• Processing times depend on your bank/payment provider (typically 5–10 business days).

4. Damaged or Defective Products

If you receive a damaged/defective item:

1. Notify us within 2 days of delivery.

2. Provide photos/video evidence.

3. We’ll arrange a free replacement or full refund.

4. If the replacement is approved, the product will be delivered in 7-10 days

5. Cancellation Policy

• For physical goods, cancellations must be requested 4 days before the next billing cycle.

• No refunds for partial subscription periods used.

6. Contact Us

For questions about refunds or returns:

• Email: support@axplorex.com

• Phone: +91 – 82838 38275

• Business Hours:  Mon–Fri, 9 AM–5 PM EST